Clear, fair rules — easy to understand.
24-hour window
Return requests must be made within 24 hours of receiving your order.
Item condition
Items must not have been worn or washed. Returned items should be in original condition with tags/packaging where applicable.
Exchanges
Eligible items can be exchanged. Contact us within 24 hours to arrange an exchange.
Customer return cost
The customer is responsible for the cost of returning an item.
Refunds
FEXTUX provides refunds for eligible returns.
Refund timing
Refunds are processed within 3 business days after the return has been received and approved.
Refund method
Refunds are sent to the same account or payment method used for the original payment.
How to start a return
WhatsApp/call 0509684073 or email hello@fextux.com within 24 hours of delivery with your order number and reason.
